IBM Cloud remplace le support technique humain gratuit et mise tout sur l'IA

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Dès janvier 2026, IBM Cloud bascule son offre "Basic Support" vers un modèle 100% libre-service. Fini l'assistance humaine gratuite pour les problèmes techniques ; les clients devront se tourner vers l'IA Watsonx ou payer au minimum 200$/mois. Un changement radical qui aligne IBM sur ses concurrents, tout en posant la question de l'avenir des petits comptes sur sa plateforme.

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